Frequently Asked Questions (FAQs)

Below are some of the most commonly asked questions/inquiries. If the answer to your question isn't listed, please contact us for more information.

• Where can I purchase Roydent Dental Products?
• What is Roydent's return policy?
• Does Roydent offer discount pricing?
• What are the current promotions?
• How do I reach Roydent customer service?
• Can I get more information regarding products in Roydent's catalog?
• Where can I find an MSDS for a Roydent product?
• Does Roydent sell directly to the end user?
• Is there a warranty on Roydent products?
• Where can I find DFUs?
• Does Roydent offer product training?

Where can I purchase Roydent Dental Products?

Roydent Dental Products are available for purchase through any Authorized Dealer. Click here for a full list.

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What is Roydent's return policy?

Please call 800.992.7767 to attain a Return Authorization Number. Return Authorization Numbers will be valid for a period not to exceed 30 days from the date of issuance. Merchandise received after the expiration of the return authorization number will not be accepted for credit. Care should be taken in packing return items to ensure that they will be received in the same condition as the original shipment. Damaged merchandise will not be accepted for return. All returns should be sent to the following address and shipped in traceable manner such as UPS, FedEx, etc. Returned products should be shipped prepaid unless otherwise instructed by the Sales/Service department. The return authorization number should be indicated on the outside of the box being returned. Packages returned without a return authorization number on the outside of the box will be returned to sender unopened for our mutual protection.

All returns should be sent to:
Roydent Dental Products
Attn: Returned Goods
608 Rolling Hills Drive
Johnson City, TN 37604

After receipt and inspection, all merchandise shipped in accordance with the provisions previously stated will be accepted for return on the following basis:

A) Any product that does not perform to the satisfaction of the dentist will be replaced. Dentist name, specific reason for return, address and/or phone number will be required to process the replacement order.

B) No discontinued products will be accepted for return.

C) Product must be returned in new resalable condition without any markings, unused and in the original package with seal intact.

D) Product will not be accepted for return after one year from the date of invoice.

E) Product authorized for return must have at least one year shelf life remaining.

F) A minimum handling fee of 15% will be charged for all returns. (Not applicable in A thru C.)

G) Claims related to shipment and ordering errors will NOT be considered if more than 30 days old. Invoices or order numbers must be provided for all claims of this nature.

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Does Roydent offer discount pricing?

Roydent does offer discount pricing thought our loyalty program. We have two different levels:

1. PREMIER (200) ENDODONTIC LOYALTY PROGRAM - With a commitment to purchase 200 packages of Roydent Dental Product annually, Premier (200) Loyalty Program customers receive a significant discount on our products.
2. PREFERRED (400) ENDODONTIC LOYALTY PROGRAM - With a commitment to purchase 400 packages of Roydent Dental Product annually, Preferred (400) Loyalty Program customers receive our most generous discounts on our products.

To join one of our programs, please call Debbie Gaddis at 800.992.7767.

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What are the current promotions?

Click here for the latest promotions

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How do I reach Roydent customer service?

Phone:
Please call 800.992.7767

Mail:
608 Rolling Hills Drive
Johnson City, TN 37604

Email
information@roydent.com

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Can I get more information regarding products in Roydent's catalog?

Most of our products also have brochures with detailed product information. To get these sheets, please click on the product name through our online catalog or on the Brochure tab at the top of the page or click here. All sales sheets are in PDF format. Should you need sales sheets sent to you directly, please email us at information@roydent.com or call Debbie Gaddis at 800-992-7767

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Where can I find an MSDS for a Roydent product?

Please click on the MSDS tab at the top of our site, or click here for a full list of MSDS available.

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Does Roydent sell directly to the end user?

Roydent Dental Products sells only through distribution. Please click here for a list of our Authorized Dealers.

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Is there a warranty on Roydent products?

Roydent's obligation and the buyer's sole and exclusive remedy for breach of warranty, express or implied, is limited to a refund of the purchase price or replacement of the product. Roydent shall not be liable for any other damages, including incidental and consequential damages.

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Where can I find DFUs?

DFUs can be located on the product page through our online catalog. Not all products have DFUs. Try using our search box at the top left of our Home page. Type in the product name and the DFU will appear in a PDF format at the bottom of the product description.

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Does Roydent offer product training?

For information on product training, please call customer service at 800.992.7767or email us at information@roydent.com

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